I have worked with many insurance companies and agents both professionally and personally. Hands down the best overall experience I have ever had, has been with Paola and Capital Insurance Services. Professional, courteous, and quick. Paola has won my business over time and time again. If there were 10 stars she'd deserve it!
This was the best experience I've had getting insurance. I went with someone else yesterday and ended up canceling due to there customer service. I found capital insurance in reno. And there agent Yesenia Godinzez was remarkable A++++++
UPDATE** They do contact you when you give them a bad Google review. They left me a message stating other companies they work with are more expensive than what I am currently paying. Why did I find a rate on my own that is almost half of what they charge, with the same exact coverage?**
They do not return e-mails. Very poor service. Cancelling my policy as soon as possible. Many others to choose from.
The service that the staff here at Capital Auto Insurance offers is beyond amazing!
The agents are all trained to answer any question I may have in regards to my insurance policy coverages. My entire family is insured through them because they have been able to shop around for us with different companies that they have, so they have been saving us all money in our insurance!
They also have Income tax preparation services and they provided a discount to us because we are current clients! Briana, the tax preparer was awesome, she’s knowledgeable and nice! Thank you for all you do I really appreciate it.
My parents have insurance at this agency for over 5 years now, the service that they offer here exceeds my expectations. I became able to drive a couple of years back and The Agents at Capital Auto Insurance applied all the discounts possible to my parents policy so that the price didn't go out the roof! They took the time to help us complete some steps to become paperless on our document delivery options which gave us extra discounts! Stephanie the manager, is always nice and she's always making sure that the agents are helping the customers with their needs, Paola is the agent that usually helps me, she's awesome! and when we just go to make a payment Yesenia the receptionist is always welcoming clients with a big smile. Thank you guys for all you do!